Technology

Why Companies Still Need Live Phone Answering Solutions

With all of the automated systems available today, it can be easy to forget that there is still a better solution. This solution has been around for years, but it has always been able to provide the one thing that an automated answering device cannot: a live human on the other end of the phone. Because of this, companies that need to project a more personal impression rely on answering services to handle their calls while they’re closed or busy.

What Types of Businesses Need Live Phone Answering?

While all can use answering services, some will find that doing so is a great benefit. These include any businesses that rely on extensive face-to-face contact in order to make sales or perform their services. Good examples of businesses in this category include insurance agencies, real estate agencies, and repair services of all sorts. Companies in these and similar fields work hard to develop relationships with their clients and prospects, and having a live person answer the phone at all times truly helps to provide the needed warmth.

Live telephone answering is also important for companies that offer 24/7 support. These range from tech companies all the way to those that specialize in recovering from physical disasters. A computerized answering system cannot decide whether or not a call is worth forwarding to night support staff, and in fact, may not be able to forward messages at all. This makes live phone handling necessary any time call vetting is needed.

What Are the “Soft” Benefits of Using Live Phone Personnel at All Times?

Most customers who call a company in the middle of the night are experiencing a problem of some sort. When they have to speak a message into the black hole of an automated system, it adds to their anxiety; now they have to worry about whether anyone will ever hear their message. Having a live person answer the phone, even if it’s someone working for a service, can calm the customer and provide the human touch that will keep him or her coming back. Therefore, hiring such a service is a very good investment and can even pay for itself through better customer retention.

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